shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

Online Sales Muted as Consumers Rush to Buy Cars and TVs Ahead of Tariffs
Online Sales Muted as Consumers Rush to Buy Cars and TVs Ahead of Tariffs
April 16, 2025  |  Consumer Insights

As earnings season kicked off last week, JPMorgan’s CFO Jeremy Barnum said on the conference call with analysts that consumers had been front-loading their spending...

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Dick’s: Customers Will ‘Lean Into’ Sports Despite Uncertainty
Dick’s: Customers Will ‘Lean Into’ Sports Despite Uncertainty
March 11, 2025  |  Earnings

Facing economic uncertainty, Dick’s Sporting Goods is certain its customers will still turn to sports. The retailer on Tuesday (March 11) released quarterly earnings showing...

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Kohl’s Expects Long Turnaround as Shoppers Are ‘Pretty Constrained’
Kohl’s Expects Long Turnaround as Shoppers Are ‘Pretty Constrained’
March 11, 2025  |  Earnings

Kohl’s is forecasting a difficult 2025 as its new CEO embarks on a lengthy turnaround project. The department store chain released quarterly earnings Tuesday (March...

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Google’s AI-Powered Shopping Tools Personalize Style and Beauty
Google’s AI-Powered Shopping Tools Personalize Style and Beauty
March 05, 2025  |  artificial intelligence

“The influence of AI on shopping habits is undeniable,” Lilian Rincon, VP of Consumer Shopping Product at Google, said during a Tuesday (March 4) media...

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Foot Locker Looks to Digital Expansion, Reimagined Stores to Woo Cautious Customers
Foot Locker Looks to Digital Expansion, Reimagined Stores to Woo Cautious Customers
March 05, 2025  |  Earnings

A common theme in recent earnings calls involving The Home Depot, Lowe’s and Target has been the “cautious consumer” as shoppers are becoming more selective about...

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An Ode to Malls as Gen Z Craves IRL Experiences
An Ode to Malls as Gen Z Craves IRL Experiences
February 22, 2025  |  Retail

“The currency of now” takes on a decidedly different form in this poem about the mall’s resurgence. It celebrates the brick-and-mortar comeback fueled by Gen...

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Walmart and Amazon Expand AI Investments to Boost Efficiency
Walmart and Amazon Expand AI Investments to Boost Efficiency
February 21, 2025  |  retail

Walmart and Amazon are doubling down on AI investments to drive efficiency, enhance customer experiences and fuel business growth, with both companies making significant strides...

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Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points
Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points
February 18, 2025  |  eCommerce

Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL)...

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Amazon Mobile Shopping App Features Products From Other Sites
Amazon Mobile Shopping App Features Products From Other Sites
February 12, 2025  |  Amazon

Amazon is testing a new feature that enables users of the Amazon Shopping app to find select products from other sites and go there to purchase...

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