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Strategic Listening Turns Customer Conversations Into Profitable Growth
Strategic Listening Turns Customer Conversations Into Profitable Growth
April 21, 2025  |  Connected Economy

The most impactful insights often emerge not from boardrooms or whiteboards but from direct conversations with customers. For today’s financial services, payments and digital economy...

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Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
April 08, 2025  |  BNPL

Buy now, pay later (BNPL) isn’t just a niche payment option anymore — it’s rapidly becoming a permanent fixture in how consumers budget, shop and...

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Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
February 05, 2025  |  Opinion

Innovation and collaboration lead to new ways to meet credit union needs, Velera Chief Service Officer Dean Young writes in a new PYMNTS eBook, “The Innovation Mindset:...

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US Bank Focuses on ‘Totality of the Customer’
US Bank Focuses on ‘Totality of the Customer’
January 28, 2025  |  Opinion

Understanding customers and providing them with personalized banking solutions is key, U.S. Bank SVP and Chief Product Officer Rob Seidman writes in a new PYMNTS...

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How Wallets Are Changing Cross-Border Payments
How Wallets Are Changing Cross-Border Payments
January 27, 2025  |  Opinion

Digital wallets have altered money movement, especially cross-border payments, TerraPay Co-Founder and Chief Business Officer Ani Sane writes in a new PYMNTS eBook, “The Innovation...

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Why Listening Is Innovation’s Best Technology
Why Listening Is Innovation’s Best Technology
January 24, 2025  |  Opinion

Listening is crucial to innovation, Boost Payment Solutions founder and CEO Dean M. Leavitt writes in a new PYMNTS eBook, “The Innovation Mindset: How to...

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CTO Interview: Mindset Shift Is ‘Vital’ to Future of Financial Services
CTO Interview: Mindset Shift Is ‘Vital’ to Future of Financial Services
January 23, 2025  |  Opinion

Data management makes for a unified ecosystem that fosters collaboration, Stax Chief Technology Officer Mark Sundt writes in a new PYMNTS eBook, “The Innovation Mindset:...

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i2c Credits ‘What If?’ Approach for New Payment Hub
i2c Credits ‘What If?’ Approach for New Payment Hub
January 22, 2025  |  Opinion

Technology plays a vital role in enabling innovation in banking and payments, i2c Global Head of Product Seth Perlman writes in a new PYMNTS eBook,...

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Regional Bank Focuses on Delivering a ‘Yes and …’ Customer Experience
Regional Bank Focuses on Delivering a ‘Yes and …’ Customer Experience
January 21, 2025  |  Opinion

Banking must focus on creating secure, fraud-resistant environments while maintaining personal relationships, Tammy Trilli, SVP Commercial Payments at FNBO, writes in a new PYMNTS eBook,...

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