omnichannel commerce

CarMax: Digital Capabilities Support Over 80% of Used Car Sales
CarMax: Digital Capabilities Support Over 80% of Used Car Sales
April 10, 2025  |  Earnings

CarMax’s digital capabilities now support over 80% of its used car sales, executives said Thursday (April 10) during a quarterly earnings call. The user car...

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3 Ways Retailers are Leaning More on Acquirers for Data and Strategy
3 Ways Retailers are Leaning More on Acquirers for Data and Strategy
April 07, 2025  |  Retail

For retailers and merchants, payments are no longer just a “check the box” exercise. As the world evolves and shopper expectations continue to mature, businesses...

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Macy’s Focuses on Customer Experience and Long-Term Growth
Macy’s Focuses on Customer Experience and Long-Term Growth
March 06, 2025  |  Earnings

In a retail world where growth is harder to come by, Macy’s is prioritizing stability over expansion, adjusting to the realities of a more competitive...

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Lowe’s Targets Pro Growth and Digital Innovation Amid Tough Macro Environment
Lowe’s Targets Pro Growth and Digital Innovation Amid Tough Macro Environment
February 26, 2025  |  Earnings

Similar to themes from The Home Depot’s fourth-quarter earnings reported this week, Lowe’s is investing strategically in its digital and in-store offerings to enhance value...

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Home Depot Strengthens Pro Market With Digital and In-Store Investments
Home Depot Strengthens Pro Market With Digital and In-Store Investments
February 25, 2025  |  Earnings

The Home Depot has been making strategic investments to strengthen its position in the professional market, geared toward its digital and in-store offerings. The company’s...

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Salesforce Wants to Jumpstart Retail Innovation With POS Built on GenAI
Salesforce Wants to Jumpstart Retail Innovation With POS Built on GenAI
January 29, 2025  |  POS Innovation

Retailers, particularly post-COVID, are operating in a world where the lines between physical and digital commerce have permanently blurred. Consumers no longer see channels; they...

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Retailers Embrace the Power of Hyper-Personalization
Retailers Embrace the Power of Hyper-Personalization
January 27, 2025  |  retail

In today’s retail environment, hyper-personalized customer experiences are essential for driving digital engagement and customer loyalty. With concerns over fraud and the need to stay...

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Retail Pharmacies Rethink Product Lockdowns as Digital Solutions Aim to Fix Security
Retail Pharmacies Rethink Product Lockdowns as Digital Solutions Aim to Fix Security
January 24, 2025  |  Retail

As retail pharmacies like Walgreens move toward ending product lockdowns, the decision reflects a change in consumer behavior and a response to rising security concerns....

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Amazon Launches Retail Ad Service to Compete With Walmart Connect
Amazon Launches Retail Ad Service to Compete With Walmart Connect
January 16, 2025  |  Retail

Amazon has launched its Retail Ad Service, a new platform designed to help retailers easily incorporate targeted advertising into their digital storefronts. Powered by Amazon...

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